“Our mission is to provide a safe, homely place to live where people are happy, respected and listened to.”
Our Values
We are committed to providing the highest quality care at all times to each individual who uses our services.
The Laurels is ‘home’ to the people that live here – not a place of work. We aim to create a homely, family environment with a relaxed and friendly atmosphere.
Every request matters, no matter how big or how small. We listen and respond to each person’s own preferences and requests and personal needs.
Life does not stop at The Laurels – it goes on – we encourage and support people to identify and achieve their goals and wishes for life.
We see the ‘person’ not the resident and are always mindful of each person’s unique identity and life story.
The staff at The Laurels share the following values:
- To listen and respond
- To be a friendly face
- To give choices
- To work together
- To show care and compassion
- To always have time
- To show kindness and respect
- To offer companionship and well being
The residents who currently live at The Laurels value, friendship, good care and support, friendliness and commitment to making people happy.